Refund policy

Return & Refund Policy

Last updated: 20-01-2026

At ExpertShopy, we value our customers and aim to resolve issues fairly. Please read this policy carefully.

Returns

  • Returns are accepted only for damaged, defective, or incorrect products.

  • Customers must contact us directly within 24 hours of delivery to request a return.

  • The product must be unused, in original condition, and with original packaging.

Proof Required:
Photos or videos of the product and packaging are mandatory.

Refunds (Only Through Contacting Us)

  • Refunds are not processed automatically.

  • Refunds are issued only after the customer contacts us and the request is approved by our team.

  • Approved refunds will be processed to the original payment method.

  • Refund processing time is 5–10 business days after approval.

For COD orders, refunds will be made via UPI or bank transfer after the customer provides the required details.

Non-Refundable Cases

Refunds will not be provided for:

  • Change of mind

  • Wrong product ordered by the customer

  • Minor color or design variations

  • Used or damaged products due to customer handling

  • Requests made after 24 hours of delivery

  • Orders returned due to incorrect address, customer unavailability, or refusal to accept delivery

Cancellations

  • Orders can be cancelled only before shipping.

  • Once the order is shipped, cancellation and refund are not possible.

Contact for Refund Requests

All return and refund requests must be made by contacting us directly with the Order ID.

Website: expertshopy.com
Phone: 8157034363 , 9995034363
Email: expertshopykohinoor@gmail.com